Knowledge Base

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How to Approve User Registrations

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

approve | login | new | submission | user

How to Create, Edit, View & Delete Support Portal Reply Templates

If applicable, you may wish to create reply templates to send to users who submit common queries via the support […]View

Admin Dashboard All Knowledge Base Queries Support Portal Users

How to Delete Users

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries Users

delete | users

How to Edit a Users GP Practice

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries Users

GP | practice | update

How to Edit a Users Two-Factor Authentications Settings

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries Users

How to Edit Users

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries Users

How to Edit Users Names

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries Users

display | last name | name | update

How to Edit Your Admin Information

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries Users

How to Edit Your Admin Two-Factor Authentications Settings

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries Users

How to Enrol or Unenrol Users From Courses

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries Enrolment Users

courses | enrol | unenrol | update

How to Merge Support Portal Tickets

To merge support portal tickets, navigate to the Admin Dashboard. You need to be logged in to access the dashboard. […]View

Admin Dashboard All Knowledge Base Queries Support Portal Users

support | tickets

How to Navigate the Admin Dashboard

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries

How to Process User Deletion Requests

Users may wish to delete their account. When a user deletion request comes through, you will be notified. To process […]View

Admin Dashboard All Knowledge Base Queries Users

How to Re-Open a Support Portal Ticket

Sometimes, you may wish to re-open a closed ticket. To re-open a closed ticket, navigate to the Admin Dashboard. You […]View

Admin Dashboard All Knowledge Base Queries Support Portal Users

open | re open | reopen | support portal | ticket

How to Reset Users Passwords

Navigate to the Admin Dashboard. You need to be logged in to access the dashboard. Logging in will automatically redirect […]View

Admin Dashboard All Knowledge Base Queries Users

password | reset | update

How to Verify a User That You Cannot Confirm Is Registered?

Users may sometimes enter postcodes, names, practices/services, ages etc. incorrectly. Normally at least one piece of information entered will be […]View

All Knowledge Base Queries Registration Users

How to View & Reply to Support Portal Submissions

If applicable, users can message a dedicated member of staff via the Support Portal. To process/view the message, navigate to […]View

Admin Dashboard All Knowledge Base Queries Support Portal Users